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EXPLANATION
✔Correct answer:
Communication. Communication is the most crucial factor for Nurse Clara to prioritize when delivering effective care to clients from a specific ethnic group. Effective communication is the foundation of patient-centered care and is essential for understanding a patient's needs, beliefs, and preferences, particularly when cultural differences are involved. Miscommunication due to language barriers, cultural nuances, or differing non-verbal cues can lead to misunderstandings, misdiagnoses, and decreased patient satisfaction. By focusing on communication, Nurse Clara can build trust, ensure that care is aligned with the patient’s cultural values, and deliver personalized, effective care.
In nursing practice, cultural competence involves the ability to interact effectively with people of different cultures. This includes understanding and respecting cultural differences, particularly in communication styles. Communication can include verbal language, non-verbal cues, body language, and even understanding cultural meanings behind certain gestures or phrases. By prioritizing communication, Nurse Clara is more likely to provide care that is respectful of and responsive to the health beliefs, practices, and cultural needs of her patients.
Imagine trying to follow a recipe in a language you don’t understand. If you misinterpret the instructions, the final dish won't turn out as expected. Similarly, if communication with a patient is unclear or misunderstood, the care provided may not meet the patient’s needs or expectations.
To enhance communication with patients from different cultural backgrounds, Nurse Clara can:
- Use professional interpreters or translation services if there is a language barrier.
- Practice active listening and ask open-ended questions to ensure understanding.
- Be aware of cultural differences in non-verbal communication, such as eye contact, personal space, and body language.
- Educate herself on the cultural backgrounds of the patients she frequently serves.
- Ensure that written materials provided to the patient are in their preferred language and are culturally appropriate.
✘Incorrect answer options:
Time orientation - While time orientation (e.g., understanding how a culture views punctuality, schedules, or future planning) is important, it is not the most critical factor when compared to communication. Without clear communication, the nurse might not even understand how a patient views time orientation, leading to possible conflicts or misunderstandings.
Biological variation - Biological variations refer to the genetic differences among ethnic groups that can affect health and the body's response to medications. Although important, understanding biological variation is secondary to establishing effective communication, as the nurse must first be able to discuss and understand the patient's health concerns and history before considering biological differences.
Environmental control - Environmental control refers to the belief in the ability to control the environment or one's health, which varies among cultures. While it is important to understand a patient’s belief in controlling their health, effective communication is essential for the nurse to comprehend and respect these beliefs and provide appropriate care.
References
- Giger, J. N., & Haddad, L. (2020). Transcultural Nursing: Assessment and Intervention. Elsevier.
- Purnell, L., & Fenkl, E. A. (2019). The Purnell Model for Cultural Competence. Springer.